Yesterday was my busy day in Clayton. Oh, how I do not like Walmart. I’m considering paying more for items, buying online or holding off for one big trip to Target to avoid shopping there. They have low prices for the most part, but I am finding if I just wait for sales at Ingles or go to Target I pay the same price or less.
Commence long story about Walmart (feel free to skip ahead to avoid the rant):
We plan on getting Lorelei a LeapPad for Christmas. While I was looking for something else in the toy department I noticed a big sign saying bonus $15 gift card for buying certain LeapPads (there were about ten different ones on there, so I figured the one we want was on there). Since Walmart’s price is the same as Amazon’s I grabbed one. I get to the register, no gift card prompt. I pay for my stuff and drag Lorelei and Henry back to the toy department to check if the LeapPad I wanted was one of the items listed (I should have done this first, I know, but I was being sneaky, so Lorelei wouldn’t see the LeapPad! Anyway, what I found was all of the item numbers matched ZERO of the Leapster products. Like, the items listed for the GC all started with 55 and the item numbers of ALL of the Leapsters started with 54 or some other obscure number. What’s up with that?? I go to Layaway since they have the same sign in their area and wait a long time, probably five minutes for someone to stumble by and ask if anyone has helped us yet. They have no clue and tell me customer service or electronics would know. Electronics? I go all the way back up to customer service asking Lorelei to come on, pulling her out from clothes racks etc and finally make it up there. The customer service chick has no clue about the promotion, tells me to go to electronics and ask for Ron or Christy, the managers of that department who also take care of the toy department. (I forgot to mention that I had already asked someone in the toy department when I picked up the LeapPad about the GC and she assured me it was instant yada yada.) Drag the kids all the way BACK to electronics super pissed and grumbling. Then have to endure listening to a customer ask all the questions about straight talk that they could learn from this new-fangled thing called the internet. As well as hear the 12 year old behind the counter give her incorrect information. He goes to get someone else who is an “expert” on Straight Talk (har har) and I quickly ask to speak to Ron or Christy, who aren’t in today. OMG, I give up and leave at that point. Still fuming, sitting in the car eating our packed lunch and feeding Henry, I call Walmart and ask to speak to the Store Manager, he ain’t in either, but the Assistant is, so I agree to speak to him. I quickly go over my experience and he decides that they must be “out” of those listed, but if I wanna come back in he’ll give me the GC. I say ok and intend to drag the kids in after we’re done eating, but by that point, I say (in my mind) “no, thanks”. I still had gas to get and Ingles to go to and I did not want to bring the kids in the store again and go through the hassle…again.
How is Walmart still operating? Such horrible training, customer service skills, not to mention the way they treat their employees, should not be rewarded. The employees at the service desk are trained to do returns and that’s it. They do not care. Why should I spend our money there? It’s not about the GC. It’s about the mentality of getting the lowest price is all that matters. I want a bargain. I want to pay the lowest price for something. Is it worth it, though? Is it worth supporting a horrible company? I’m not sure anymore.
I’m sick again and Henry had better grow two inches and two pounds for all of the eating he is doing around the clock. I’m so tired. This too shall pass, right? Meanwhile, who could stay upset with such beautiful trees giving up their leaves all around us?