Red Box vs. Blue Box

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We use Netflix, but occasionally I will grab a new release from the Red Box. It is super easy and only $1. I have never had any problems with the red box, plus I can leave the kids in the car, walk five feet away and quickly choose a dvd. Publix has recently started allowing Blue Box (aka Blockbuster) into their stores and gave us a coupon for a free rental. I decided to try it.

It was pretty much the same routine until I tried to return the blue box’s rental. It would not take the dvd. Well, it is just a box, what now?? I went to customer service and the chick agreed that it was very annoying and to call the 800 number on the dvd. I did this and was told (after they manually returned the dvd in their system to either put it in the drop box on the side of the blue box or to give it to customer service. No drop box, so customer service got it. What a pain! Not only did I have to go IN to Publix, but what good is “new” technology if it is borken? Totally unimpressed.

I continued to rent from the red box. It is especially awesome when one of the kids is sick and all we’re gonna do is veg all day! Yesterday I was returning Ice Age 3 and for whatever reason it would NOT return my dvd. Ok. Maybe the red box isn’t that great… I tried 5-6 times and then gave up and called the 800 number. I spoke with a very nice gentleman who asked me for the dvd info and then called me by name and asked me to try returning it again. I was thinking, “buddy, if you try walking me through returning the dvd, like I can’t follow simple instructions on the screen…” He then told me to let it sit in the slot after the machine rejected it. Okay… He worked his magic and the machine sucked it back in and successfully returned it! WHAT?! No way! Totally impressed.

Suffice it to say I remain a loyal Red Box fan and will NOT be using the dreaded Blue Box. Also, they are closing the Blockbuster store in front of Wal-Mart in central Lakeland. I’m thinking Blockbuster is just grasping at straws at this point. That’s what they get for charging $5 for one night’s rental for all those years! MUAHAHAHA!!!!

Red Box 1 – Blue Box 0

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